“I wouldn’t have any problem getting my work done if people would just stop interrupting me!” This is probably the number one universal complaint when it comes to time management. It certainly makes sense that it would be easier to complete our to do lists if people would stop giving us more to do. However, it is a little more complicated than that. You need to start by asking yourself, “Why do I keep allowing people to give me more stuff to do?” Without a doubt, a big reason these interruptions steal our time is because many of us don’t know how to “NO.”
Some people find it hard to say no because their highest emotional priority is making sure other people are happy. This emotional priority has nothing to do with the activities connected to important goals in their professional or personal life, but it does override their commitment to accomplish those stated goals. They are driven by an inner “meta-message” – you might call it a “master goal” that defines how they manage all of their other goals – which says, “My main mission in life is to accommodate the needs of those around me.” When they receive a request from someone else, the fear of letting others down or being thought ill of — or concern over some vague, possible future consequences — forces them to say yes even if they would prefer to say no. They will say yes, KNOWING that it will steal time away from a higher priority activity with an impending deadline, and keep getting farther and farther behind as a result.
So, who is the real time bandit here, the person who interrupts with a new request, or the person who says yes when they really need to say no? One thing is absolutely certain: if you keep saying yes, people will keep giving you more work to do. If you are feeling overwhelmed by the wave of requests and interruptions confronting you every day, you probably need to learn how to cordially, firmly and gracefully say no.
Learning to say “no” gracefully is a four-step process: Read the rest of this entry »





